How to apply
Visit the Connections Portal and follow the steps to lodge and track your application.
Start a new connection
Everything you need to help connect a new home, business or development site.
Start your connection application
Apply for all connection services via our online Connections Portal. Once registered, you’ll have access to a range of services, including real time visibility of your application status.
When you're ready to connect a new site, just follow our simple steps to plan, apply and get connected, quickly and safely.
Understand the connection process
If you’re new to our connection process, here's a snapshot of the process: how to apply, what your site needs, how long things usually take and where to manage your application online.
Site requirements
Know the address or lot number as well as the power requirements your site needs before you lodge your application.
Steps to get connected
Follow our simple steps to make sure everything is properly taken care of.
Connections Portal
Where to submit, track or manage your application in one easy place online.
Before you apply
Ready to apply? Make sure you have the right information ready to help avoid delays and keep your connection on track.
Site address and lot number
We need your official site address and lot number to identify the property and confirm its location on our network.
Expected load and supply phase
Estimate how much power you’ll need and whether the supply should be single-phase or three-phase.
Network diagrams and site layout
Provide a current site plan and network diagram showing where power is needed and any nearby infrastructure.
Your guide to submitting an application
Check our detailed user guides for information on each application type.
Frequently asked questions
Do I need to be accredited or have an ASP to apply?
Do I need to be accredited or have an ASP to apply?
How long does the connection process take?
How long does the connection process take?
Can I submit multiple applications at once?
Can I submit multiple applications at once?
What happens if I don’t complete my submission of an application?
What happens if I don’t complete my submission of an application?
What should I do if I want to cancel my saved application?
What should I do if I want to cancel my saved application?
Who can I contact if plans change?
Who can I contact if plans change?
Need further information on technical issues or guidance with connections?
Need further information on technical issues or guidance with connections?
How can I report emergencies, hazards or safety issues?
How can I report emergencies, hazards or safety issues?
