Complaints form

Use this form to lodge a formal complaint for investigation and case management. A complaint is any expression of dissatisfaction about our services, staff, or how a previous complaint was handled, where a response or resolution is expected.

Each case is assessed on its merits and managed by a dedicated case manager. While we aim to resolve issues fairly, please note that claims for power outages may not always be eligible. Under our Deemed Standards Contract, uninterrupted supply cannot be guaranteed, and claims may be declined for events beyond our control (e.g., severe storms, lightning, wildlife contact).

For more information, see our complaints policy

If anyone that resides or is intending to reside at this property relies on electricity for medical equipment, please consider registering for life support protections here or contact us on 131 003