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Standards, forms and guides

View the technical documents, standards and forms required to work safely and compliantly on our network.

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Residential registration of vital medical equipment

Registering helps us notify life support customers of outages, so they can activate their backup plan.
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We inspect powerlines in bushfire prone areas, as part of our pre-summer bushfire inspection program.

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Local government area reliability fact sheets

Network reliability reports FY2024

Our network reliability reports provide a detailed overview of the average network performance across each local government area within our service region.

Please see the full reports below to understand how we’re working to keep power safe, reliable and resilient.

What's included

  • A breakdown of network composition in each local government area
  • Insights into unplanned outages that occurred throughout the year
  • The work we're doing to maintain and improve network reliability

 

Please note: The average for each local government area reflects regional trends, which may not be reflective of individual customer experiences. 

Additionally, the reported statistics do not include events excluded under the reliability standards specified in our NSW distribution licence conditions.

Our hub for energy assistance

Your residents can find out what help is available to save on their energy costs.
Energy support hub